Returns and Refunds Policy

At Publika Shopping Gallery, we take the quality of our food products seriously. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 24 hours of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure the food item is in its original packaging and has not been consumed, as perishable goods can only be returned if they are spoiled or incorrect.

• 2.
  Contact Support

  Reach out to our customer service team via the app or website within 24 hours, providing your order number and clear photos of the issue.

• 3.
  Return Coordination

  Once your claim is approved, we will arrange for a courier to collect the item from your delivery address or provide instructions for an in-store drop-off.

• 4.
  Processing Refund

  After we receive and inspect the item, your refund will be processed back to your original payment method within 3 to 5 business days.